Recital 75

(75) The harmonisation of customer due diligence measures will contribute to achieving consistent, and consistently effective, understanding of the risks associated with an existing or prospective customer regardless of where the business relationship is opened in the Union. That harmonisation should also ensure that the information obtained in the performance of customer due diligence is not used by obliged entities to pursue de-risking practices which might result in circumventing other legal obligations, in particular those laid down in Directive 2014/92/EU of the European Parliament and of the Council (24) or Directive (EU) 2015/2366, without achieving the Union’s objectives in the prevention of money laundering and terrorist financing. To enable the proper supervision of compliance with the customer due diligence obligations, it is important that obliged entities keep record of the actions undertaken and the information obtained during the customer due diligence process, irrespective of whether a new business relationship is established with them and of whether they have submitted a suspicious transaction report upon refusing to establish a business relationship. Where the obliged entity takes a decision to not enter into a business relationship with a prospective customer, or to terminate an existing business relationship, to refuse to carry out an occasional transaction, or to apply alternative measures to terminating a business relationship, the customer due diligence records should include the grounds for such a decision. That will enable supervisory authorities to assess whether obliged entities have appropriately calibrated their customer due diligence practices and how the entity’s risk exposure evolves, as well as help to build statistical evidence on the application of customer due diligence rules by obliged entities throughout the Union.

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Source: EUR-Lex CELLAR · retrieved 2026-09-04 · Text as adopted (Official Journal); later amendments are not incorporated in this text.