B)

Investigate complaints and keep other actors in the supply chain informed If you receive a complaint from a consumer or information about an accident concerning the safety of a product, you must investigate it. If it appears justified, you should adopt a corrective measure. You must inform the manufacturer, distributors and, where relevant, fulfilment service providers and providers of online marketplaces in a timely manner, of the investigation you performed and of the results of the investigation. For each product, you must keep an internal register of: In this internal register of complaints, you should only store the personal data you need in order to investigate a complaint. Such data should only be kept as long as is necessary for the purposes of the investigation. In any case, you should delete personal data (e.g., the consumer’s name and address) from the register 5 years after the data have been entered into it. consumer complaints; product recalls; and any corrective measures taken to bring the product into conformity.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.