3.1.5. I am a fulfilment service provider: what are my obligations under the GPSR?

This means the following: if a business that normally provides only intermediation services (provider of online marketplace), but also provides warehousing and packaging services for some products, it will be considered an economic operator for these products (fulfilment service provider). It is important to underline the point that fulfilment service providers are considered as economic operators under the GPSR. You therefore have to comply with the following generally applicable obligations of economic operators: Internal processes: you should have internal processes for product safety in place, allowing you to fulfil your obligations under the GPSR (e.g., quality controls, complaint handling, knowledge of EU legislation via training of staff on product safety and the introduction of product safety learning paths); and You should fully cooperate with market surveillance authorities on product safety aspects (as explained in point 3.4.5). It is also important to underline the point that, as a fulfilment service provider you can automatically become the responsible economic operator for the product (see point 3.2 for more details) if there is no EU manufacturer, importer or authorised representative of a product mandated for this task. In such case, you are subject to additional obligations (as explained in point 3.2).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.