sec_3_4_2__para__5
COMMISSION NOTICE Guidelines on the application of the EU general product safety legislative framework by businesses · European Union
In any case, the remedy should always be effective, cost-free and timely. It should not entail significant inconvenience for the consumer. The consumer should not bear the costs of shipping or otherwise returning the product. For products that are not portable by their nature, you should arrange for the collection of the product.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.