sec_3_4_2__para__9
COMMISSION NOTICE Guidelines on the application of the EU general product safety legislative framework by businesses · European Union
You can ask consumers to repair the product if they can do this easily and safely, (e.g., changing the battery on a laptop, which would require no special skills). This must be clearly described in the recall notice. You must provide consumers with the necessary instructions and, where relevant, free replacement parts or software updates.
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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.