Manufacturers and authorised representatives

Under the GPSR, the manufacturer has an obligation to inform the market surveillance authorities about a product, if the manufacturer considers or has reason to believe that the product is dangerous (see Article 9(8)(c) of the GPSR) and inform consumers of the corrective measures taken (see Article 9(8)(b) of the GPSR). This obligation also extends to the authorised representative, who must inform the competent national authorities about dangerous products and accidents through the Safety Business Gateway if this has not already been done by the manufacturer (see Article 10(2)(c) of the GPSR). Moreover, if a manufacturer becomes aware that a product has caused an accident, the manufacturer must report that accident through the Safety Business Gateway (see Article 20(1) of the GPSR), without undue delay from the moment it knows about the accident. If the manufacturer is not established in the EU, the responsible person must ensure that the accident is reported through the Safety Business Gateway. Finally, manufacturers may use the Safety Business Gateway to alert consumers about dangerous products (see Article 9(8)(c) and Article 9(9) of the GPSR).

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.