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Example 4. The provider of an online marketplace is informed via a consumer complaint or by the press that a plastic doll sold on its marketplace contains chemical substances that are not authorised in the EU and poses a risk to the health and safety of consumers. In this scenario, the provider of the online marketplace must inform the EU market surveillance authorities and provide sufficient details about the risk to the health and safety of consumers, through the Safety Business Gateway, and also inform accordingly the trader who offered the product via that provider’s online interface.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.