3. Mandatory use of the Safety Business Gateway by businesses

Businesses must use the Safety Business Gateway in certain situations and depending on their role in the supply chain, namely, whether they are acting as an economic operator (meaning the manufacturer, the authorised representative, the importer, the distributor, the fulfilment service provider or any other natural or legal person who is subject to obligations in relation to the manufacture of products or making them available on the market in accordance with the GPSR) or as a provider of an online marketplace. The submission of notifications, when required by the GPSR, through the Safety Business Gateway is reserved for the economic operators and providers of online marketplaces concerned by the specific product that is subject to the notification, based on Articles 9, 10, 11, 12 and 22 of the GPSR, or on the basis of Article 20 of the GPSR in the case of accidents. Therefore, any other third parties (e.g. business competitors) are excluded from submitting notifications via the Safety Business Gateway. The accidents – that economic operators are obliged to notify under Article 20 of the GPSR – relate to occurrences associated with the use of a product that resulted in an individual’s death or in serious adverse effects on that individual’s health and safety. Those effects can be permanent or temporary, and can include injuries, other damage to the body, illnesses and chronic health effects. (2) Under Article 20(1) of the GPSR, the use of the Safety Business Gateway to report accidents is an obligation for all products, including those which are also subject to Union harmonisation legislation as defined by Article 3, point (27) of the GPSR.

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Source: EUR-Lex (Cellar) · retrieved 2026-09-07 · Text as adopted (Official Journal); later amendments are not incorporated in this text.